Shopping Cart 0 item(s) - $0.00

FAQ’s

Who can buy online at www.ddresources.co.nz?

Individuals, teachers, schools, universities and book wholesalers are more than welcome to purchase any items advertised on our website. Schools, universities and book wholesalers should register first in order to receive discounted prices.  Schools, universities and wholesalers should use an email related to their institution or business when registering.

When will my order arrive?

Your order will be processed within 48 hours after it has been submitted (if in stock). Once processed your order will be sent via Post Haste couriers (New Zealand only). Delivery is usually one to two working days for the North Island and two to three working days for the South Island (excluding Saturdays).

Can you deliver to P O Boxes?

No, we use Post Haste couriers and they require that all freight is labelled with a New Zealand street address.

I do not have a credit card. How can I pay?

Due to the automated nature of the website we only accept credit cards online. If you still require any of our products and you do not have a credit card you can write or email us detailing what book(s) you require. You can then post a cheque to D & D Resources Ltd, P O Box 255, Paeroa 3640 as payment.  Alternatively you can directly credit the required amount into our bank account.  

 

Our account number is:

D & D Resources Ltd. 06 0397 0093304 00 (ANZ Bank).  

 

Please use your name as reference.

I would like to pay by direct credit. What are D & D Resources Ltd bank account details?

Our bank account details are:

D & D Resources Ltd: 06 0397 0093304 00 (ANZ Bank).  

 

Please use your name as reference when making a payment or the applicable invoice number if appropriate.

Are prices shown on www.ddresources.co.nz inclusive or exclusive of GST?

All prices listed on our website are inclusive of GST.

I am having a problem registering on www.ddresources.co.nz. What do I do?

If you have registered on www.ddresources.co.nz and then attempt to login, but find you are not a registered member it is probably because your account has not been activated. When you register with www.ddresources.co.nz you are sent a confirmation email. To activate your account you need to click on the link in the email. Please ensure that you check your spam folder. If you still can't login please contact us via our contact us page so we can activate you account manually.

Is www.ddresources.co.nz a safe and secure website?

Yes, all payments via our website are processed through PayPal.  You can pay using your existing PayPal account or by credit card using Visa, Mastercard or American Express. Your personal information, credit card details and credit card payments are all secure when you shop on the D & D Resources website.

I am an overseas customer, can I buy books from D & D Resources Ltd?

Shipping books from New Zealand to an overseas address via NZ Post is very expensive and always costs more than the value of the books.  D & D Resources Ltd offers an alternative for overseas customers which is to download the FREE app i-Rite from either the App Store or Google Play.  From within the app you can purchase any of our titles and write on them, using a capacitive stylus, as you would with pen on paper.  i-Rite also has a website at www.iriteapp.com.

Do I have to pay freight on my order?

Single book orders will incur a freight charge of $5 and an additional charge of $3 if your address is rural delivery. Orders of more than one book are freight free.  All freight charges will appear on your invoice at the time of purchase. Note: These freight charges are applicable to New Zealand customers only.

Do I have to register to buy online?

No. You can buy online without registering first (unless you are an overseas customer). Just select the item(s) you wish to purchase by clicking on the applicable 'add to cart' button. Click on the 'check out' button and choose the option to 'continue as a guest'. You will be required to enter your shipping and billing information and then credit card details. You will then receive confirmation of your order and payment by email. We usually ship items within 24 hours and goods couriered to the North Island usually arrive within one to two working days, while to the South Island they usually take two to three working days.

Why should a school register with D & D Resources Ltd?

By registering as a school we can keep you informed about our monthly specials and latest news. Also the prices that will be displayed on the website will be school prices and you will be able to order directly from the site. As well you will have access to specific downloads from our downloads link.  In addition your previous orders will be available for viewing under your account details.

Why should an individual register with D & D Resources Ltd?

By registering with us as an individual we can keep you informed about our specials and latest news. Also your address and personal details are keep on file meaning that each time you purchase from us you do not have to re-enter the details. In addition your purchase history will be included under your account details.

Where do I find the latest D & D Resources news and information?

Scroll to the footer of the D & D Resources website and click on the link 'News'.  On the News page we display updated information about our titles.

Are the ebook versions of the D & D Books the same as the printed versions?

Yes the ebook versions of the D & D Books available through the iPad and Android app i-Rite are identical in both paging and content.  However by using i-Rite you get access to a lot of additional features such as the ability to add verbal notes to your ebook, write with a capacitive stylus on the book, import pictures of notes from the board and so much more. i-Rite can be downloaded free from the App Store and Google Play.  i-Rite also has a website at www.iriteapp.com.